Richpanel Returns
Set your returns up properly once, and most of them will handle themselves.
These pages are for the people who run returns for a shop — setting up the rules, and dealing with the requests that come in. Start anywhere; each page stands on its own.
Start with these
Section titled “Start with these”How a return worksWhat your customer goes through, and what's being checked at each step.
Why an item can't be returnedThe six checks, in the order they run. Start here when a customer is stuck.
What customers can get back
Section titled “What customers can get back”Refunds and store creditThe two ways money goes back, and when it actually leaves your account.
ExchangesThe four kinds of swap, and what happens when prices don't match.
Shop NowLetting customers spend a refund with you before it reaches their bank.
Keep ItemRefunding without making them post anything back, and when that's cheaper.
Running returns day to day
Section titled “Running returns day to day”Warranty claimsThe separate route for faulty items, which ignores your return window.
How refunds are worked outWhere the number comes from when someone expects £40 and gets £28.
After a request comes inFrom submit to the money moving, and the decisions you control.
WorkflowsWriting down your exceptions so they happen every time.